The Aviation Consumer Protection Division (ACPD) operates a complaint handling system for consumers who experience air travel service problems

Aviation Consumer Protection Division
Address:

U.S. Department of Transportation
400 7th Street, S.W.
Washington, D.C. 20590

Aviation Consumer Protection Division
Email:

airconsumer@dot.gov

Aviation Consumer Protection
Division on the web:
http://airconsumer.ost.dot.gov/
problems.htm

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Travel information: 
health, tips, useful links

Vegas and kids
Ear discomfort
Tips about ear discomfort
Airport security
Avoiding leg, toe cramping
In flight fitness
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Aviation complaint
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Aviation rights and policies
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Visiting national parks
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Travel with Kids

Planning a trip
Plan before you pack
Packing for the family
Packing for kids and babies
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First-aid checklist
Be careful about what you bring
Games to play during the trip
Safety tips for kids at hotels
Family oriented hotels
Babysitter provisions at hotels
Vacation memories scrapbook